Frequently Asked Questions & Support
frequently asked questions
1Problem with your order?

Normally if you order before 2:30 you will receive your order the next working day. Annoyingly, after a few issues, we can no longer guarantee it though.

If you haven't received it within 2 working days or if there's a mistake in what you've received, please contact us using the form above and we will remedy the issue.


2How much tincture should I take?

Suggested daily dosage of our mushroom extracts is 1-2ml. This can be either taken at once (suggested in the morning around 15 mins before food) or distributed throughout the morning and afternoon as preferred.

3Why is my Turkey Tail all lumpy and weird?

Ugly isn't it! All of the tinctures will split slightly and need a really good shake, but the Turkey Tail really is the worst offender.

It's normal, but unsightly and very frustrating. The lumps are actually the compounds we've tried so hard to extract from the mushrooms.

We extract our mushrooms into a very large volume of water (twice, once at 68c, then again under pressure at 121c). 95% of this water gets evaporated off to concentrate the extract. As we evaporate off more and more water, many of the water soluble compounds begin to come out of solution.

This then gets hugely exacerbated when we add in the alcohol portion of the tincture.

The issue is made far worse if the tincture gets cold, so please don't store them in the fridge.

If your dropper gets blocked up, you can hold the tip in a cup of boiling water and give the pipette a few good squeezes and it should clear up.

After a really good shake this is often enough to break the lumps up small enough that it isn't a problem again.

4Can you take more than one tincture at the same time?
Yes, you can definitely take more than one of our mushroom tinctures  together. We encourage people to find a blend that works for them based on their unique constitution and context. Combing mushroom extracts can create what's sometimes referred to as the "entourage effect" in herbalism, whereby efficacy of compounds within different mushrooms can be increased across the board. That being said, we tend to encourage people to start with one or two tinctures and build up from there. What we don't want to do is overload the body with powerful compounds it isn't yet acclimatised to.
5What if I'm taking more than one?

The maximum recommended dosage of any individual mushroom tincture is 2ml daily, 1ml for our Chaga. Taking 2 or 3 at this upper dose shouldn't be an issue. However, beyond that, we'd recommend lowering the dosages of each to max out at around that 6ml total level and to talk a qualified medical herbalist.

We tend to find that most people can find what they're after from a mix of 2, 3 or at most 4 different mushrooms.

6Can I over do it?

Yes! Please see above.

Just because our products are 100% organic and natural - that doesn't mean you "can't take too much". Some mushrooms, due to their composition of powerful compounds, can put pressure on the liver and kidneys if taken in too high a dose over long periods of time. If you are new to taking mushroom extracts in the form of strong tinctures like ours - it's best to ease in slowly. Starting with one or two at a moderate dose - and building gradually,

7Are there any contraindications to be aware of?

Yes! We recommend speaking with a qualified medical practitioner if you are on any medication or due to have surgery and are unsure of how it may interact.

We encourage anyone taking supplements of any kind to inform their doctors that they're doing so. Many are becoming more supportive of alternative/traditional treatments, but it's important that they know they're in the mix.

Immunosuppressant drugs are known to contraindicate with fuctional mushrooms in general.

Mushrooms like Reishi can contraindicate with both blood thinning and blood pressure medications and if taken alongside chemotherapy can put excessive pressure on the liver.

Please speak to a qualified practitioner if you are in any way unsure.

8Should I take a break from taking my tincture?

Whilst not essential, especially if you are finding them particularly valuable; we do encourage taking a break from any of our tinctures every 4-8 weeks (or when a bottle is finished) for 3-5 days.

9What does 1:4 tincture extract ratio actually mean?

Commonly understood in medical herbalism, a tincture is an extract of dried organic matter that has been extracted into alcohol. The ‘1:4’ is the concentration of our final product after triple extraction, i.e. the ratio of dried mushroom to extracted liquid. Each of our 50ml bottles contains 1g of dried mushroom for every 4ml of tincture – a highly concentrated extract. Essentially, the higher the latter number, the lower the concentration, meaning for instance that 5x less actual mushroom has been used in a 1:20 ratio vs a 1:4.

10How many grams of mushroom goes into one of your tinctures?

Everything starts with fresh fruiting body - of which, for each bottle around 128 grams of mushroom is used. The second step of the process is to dry our mushrooms in an infrared dehydrator at 34 degrees, leaving us with around 12.8g of dried mushroom in every 50ml bottle.

11How many doses are in each bottle?

There are 50x 1ml servings per 50ml bottle. Taking the recommended dose of 1-2ml daily means a bottle will last between 25-50 days.

12How should I consume it?

Our extracts can be dropped into a glass of water, juice or a warm drink such as tea or coffee as part of your morning ritual. Whatever fits your lifestyle and makes it easy to enjoy, some may even wish to add them into soups, salad dressings or smoothies for additional medicinal benefits at mealtime. 

13Are your tinctures safe to use when pregnant or nursing?

Whilst there is some information around the traditional use of Reishi through pregnancy, there is essentially no modern research into the use of most supplements, including mushrooms, through pregnancy and nursing. It is, understandably, difficult to design studies around medicating pregnant people.

It's generally understood and something that we very much subscribe to, that taking anything through the first trimester should be avoided.

If people want to take  supplements at any stage during pregnancy we hope and advise that they always seek the advice of medical professionals.

14Will putting the tincture in hot water kill the medicinal benefits?

We recommend letting your morning brew cool very slightly before adding any tincture. As long as the liquid you are using as a base is below around 70 degrees, you won’t lose any bioactive compounds. According to the barista-gurus, coffee is best served at 80ºC, so a few minutes should be ample to get you to the desired temperature to add some additional medicinal goodness to your brew.

15Are you still producing mushroom powders and capsules?

Short answer: no. Longer answer, still no, but we will be launching a brand new range of mushroom products in 2024.  We moved away from powders and capsules due to the bioavailability of these products - whereby roughly 50% can be utilised by the body, vs 98% from our tinctures, making them a far superior way to enjoy the medicinal benefits of our mushrooms.

16I have a question about my Order

Please email us at [email protected]

17Can I switch my subscription to another Tincture

To Switch your subscription You can add the tincture you want to switch to and delete the original. You can also, pause your subscription, change the frequency of your tincture subscription in the self service dashboard in 'my accounts - subscriptions'. 

If you have any trouble please email us [email protected] and we will do our best to help.

18What does available on back-order mean?

Your back-ordered tincture will be shipped as soon as we have finished production of the latest batch - we normally work on a 2 week production cycle.

Achmet Dervis
Achmet Dervis
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As described, efficiently bioavailable, with significant benefits
Parsa Khavand
Parsa Khavand
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Best mushroom supplements ever. Thank you
Simone Eloise
Simone Eloise
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Love love love. Honestly the only place I'll get my sups from. Staff are very informative and super helpful 🖤
Megan Williams
Megan Williams
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You can tell buy the colour this is a super high-quality product compared to competitors. Quick service and I love the packaging! Thank you ☺️

Can't find the answer to your question?

Please use the form opposite and send us your question which we will either share in the FAQs or respond to directly.